Effective Date: 5th August 2025

We want you to be satisfied with your purchase. If you’re not happy, we’re here to help.

1. Return Window

You may return items within 7 days of receiving your order.

2. Return Conditions

Returns will be accepted if:

• The item is unused and in original packaging

• The product is not damaged or altered

• You have proof of purchase

Non-returnable items include:

• Perishable goods (e.g., food, flowers)

• Intimate or sanitary goods

• Clearance sale items

• Digital downloads

3. Refund Process

• Once we receive your return, we’ll inspect the item and notify you of approval.

• Approved returns will be refunded within 5–7 business days via your original payment method.

4. Exchange Policy

We allow exchanges for defective or damaged items. Please contact us within 48 hours of receiving the item.

5. Return Shipping

• You will be responsible for the cost of return shipping unless the item is incorrect or defective.

• We recommend using a trackable shipping method.

6. How to Initiate a Return

Email us at sales@axiomcart.com with your order number and reason for return. We’ll guide you through the process.